Refund policy

Last updated October 28, 2026

Pro is sold by Paddle.com, our reseller and merchant of record, so refunds are paid by Paddle to the card or account you paid with. This policy is part of our Terms of service.

Try before you pay

Every new account can try Pro free for 7 days, without a card. Use the trial to check that myDubber works for your videos and languages before you buy.

14 days, no questions asked

If myDubber is not for you, ask for a refund within 14 days of a payment, whether it was your first payment or a renewal, monthly or yearly. We refund that payment in full, and you do not need to give a reason. Pro then ends at once, and the account moves to Free.

After 14 days

After 14 days, payments are not refunded, but you can cancel at any time on your account page. Pro then runs to the end of the period you paid for, and no further payment is taken. We may still refund later when something went wrong on our side: for example, when Server did not work for a long part of your period, or when you were charged twice.

How to ask

• Write to [email protected] from your account’s address, or
• reply to Paddle’s receipt, or use the link in it.

Refunds are usually made within 5 working days. Your bank may take a few more days to show them.

Your statutory rights

This policy adds to your rights as a consumer and does not replace them. Where the law of your country gives you more, you get more.